do i need realtek pc camera driver windows 10

It is greatly appreciated.īy not wasting much of your time. Please share the product number of your PC to assist you better.Įxcellent description and a great diagnosis done.

I understand after the windows update windows hello has stopped functioning on your PC.ĭid you make any software or hardware changes on your PC?

Hey there! Thanks for stopping by the HP Support Forums! īy the way, the normal webcam seems to work (at least a picture is shown) USB BOOT: USB / VID_0BDA & PID_5846 & MI_00 & REV_0101Īnd the Realtek IR Camera driver files (RtChHP.inf) do not contain these hardware IDs. HP Wide Vision HD Camera: USB / VID_04CA & PID_708E & REV_0007 & MI_00 Interestingly, my 2 cameras have the following Hardware IDs Is my IR camera defect or do I need another driver? There are still only 'HP Wide Vision HD Camera' and 'USB Boot' in my device manager and Windows Hello still says, 'it is not available on this device'. Installing a Realtek IR Camera driver (tested 9.20019 Rev.A / 9.20038 Rev.D) from this pageĬhanges nothing. Since the update to windows 1803, I have two camera-devices in my windows device manager:īoth are recognized as 'USB Video device' in the device manager and run with Microsoft standard drivers (driver provider Microsoft / driver date / driver version 10.017134.1). I recently bought a HP ENVY x360 - 13-ag0003ng notebook.Īt the beginning, I could use the HP IR Camera for the Windows Hello facial recognition biometric authentication.īut after updating windows to version 1803, there is no IR Camera listed in the windows device manager and Windows Hello says 'it is not available on this device'.

Do i need realtek pc camera driver windows 10